Shipping & Delivery

Every order is carefully packaged to ensure that your fragrance ritual arrives safely and beautifully presented.

Processing Time

Orders are usually processed and dispatched within 1–3 business days after payment has been received. Orders are not shipped on weekends or public holidays.

Shipping Within Austria

Delivery usually takes 2–5 business days from the date of dispatch.

Shipping within Austria:
€4.90

Free shipping within Austria on orders of €79.00 or more.

Shipping to Germany

Delivery usually takes 4–8 business days from the date of dispatch.

Shipping to Germany:
€9.90

Free shipping to Germany on orders of €120.00 or more.

Shipping to Other EU Countries

Shipping to other EU countries is currently available upon individual request only. Please contact us at lejasmincosmetics@gmail.com before placing your order.

Delivery Delays

Please note that delivery may take longer during periods of high demand, around public holidays or due to delays experienced by the shipping provider.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

Damaged Deliveries

Please inspect your parcel as soon as it arrives. If a product has been damaged during delivery, contact us within 48 hours of receiving your order at lejasmincosmetics@gmail.com.

Please include photographs of the damaged product, the internal packaging and the outer shipping box.

Undeliverable Parcels

Please ensure that your delivery address is complete and correct. If a parcel cannot be delivered due to an incorrect or incomplete address and is returned to us, additional shipping costs may apply if the order needs to be sent again.

Returns

Information about returns and your right to cancel can be found on our Returns & Refunds and Right of Withdrawal / Cancellation Policy pages.